eBook FAQs

    What is Nursesbooks.org, the Publishing Program of ANA?

    A. Nursesbooks.org, the Publishing Program of ANA, is the official book publishing program of the American Nurses Association. As such, Nursesbooks.org publishes books on ANA core issues and programs, as well as on cutting-edge healthcare topics, such as ethics, Standards, leadership, quality, specialty practice, advanced practice, the profession’s enduring legacy, and more.

    Q. What is the Institute for Credentialing Innovation?

    A. The mission of the Institute for Credentialing Innovation is to support the American Nurses Credentialing Center (ANCC) by providing research, education, and consultation products, programs, and services. Its vision is to benefit consumers and healthcare providers by inspiring, advancing, enabling, and demonstrating the value and power of credentialing.

    Q. How can I contact Nursesbooks.org?

    A. Contact information for Nursesbooks.org

    Q. What is the procedure for obtaining permission to reprint material from ANA publications?

    A. For permission information, see Permissions  or contact copyright@ana.org.

    Q. What is the procedure for submitting a book proposal?

    A. Information on submitting a Book Proposal

    Q. Does Nursesbooks.org offer quantity discounts?

    A. Yes. Nursesbooks.org offers 20% discount off list price on orders of 20 or more copies of the same title.

    Q. How much does Nursesbooks.org charge for shipping and handling?

    A. See Shipping and Handling.

    Q. How long does it take to deliver an order?

    A. Your order will be processed in 1-3 business days. Allow 7-14 business days for delivery within the United States and 7-30 business days for international delivery.

    Q. Is same-day shipping, overnight delivery, or next-day delivery available for online orders?

    A. Same-day shipping, overnight delivery, and next-day delivery are not available for online orders. For same-day shipping, overnight delivery, and next-day delivery, please call the fulfillment center at 800-637-0323 and directly place your order by phone.

    Q. What is your return policy?

    A. Returns will be accepted within 30 days of receipt, provided books are in unmarked and salable condition. Include a copy of the original packing slip when making a return. All returns should be shipped by a trackable method, such as UPS or registered mail. Discounted books and promotional items are non-returnable and non-refundable. Postage and handling charges are also non-refundable. More information about the return policies

    Note: Some items are non-returnable, as stated in the catalog.

    Q. Where should returns be sent?

    A. All publications being returned must be sent to:

    c/o PBD, Inc.
    Return Door #6
    1650 Bluegrass Lakes Parkway
    Alpharetta, GA 30004-7753

    Q. Can I still phone in my order?

    A. Yes. In addition to the “credit card online” payment option, you may select “credit card offline” or you may pay by check (made payable to the American Nurses Association). If your order is $500 or more, you may also pay by authorized purchase order. Orders may be mailed, faxed, or phoned in. You may still wish to complete and print out the online order form so you’ll have all the details of your order for your records.

    Our ordering address and phone and fax numbers are:

    Nursesbooks.org The Publishing Program of ANA
    P.O. Box 931895
    Atlanta, GA 31193-1895

    Phone Orders: 800-637-0323
    Fax Orders: 770-280-4141
    International Phone Orders: 770-280-4174

    Q. Will you sell my e-mail address? Do you have a privacy policy?

    A. Nursesbooks.org, the Publishing Program of ANA, is committed to protecting your privacy. We will not rent, sell, or trade your e-mail and payment information to others.

    Q. Is this Web site secure? What is SSL?

    A. ANA and this site employ VeriSign Secure Server ID to establish secure communications between our web server and your browser. VeriSign’s proven technology is used by most Fortune 100 companies and many other leading e-commerce sites. A server ID, also known as a digital certificate, is the electronic equivalent of a business license. VeriSign is the world’s leading issuer of secure server IDs. VeriSign Secure Server IDs work in conjunction with Secure Sockets Layer (SSL) technology, which is the standard protocol for secure, web-based communications. For more information on VeriSign and secure transactions online, visit http://verisign.com.

    Still have questions about Nursesbooks.org, the Publishing Program of ANA? Please contact anp@ana.org.